5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that most security guard businesses are capable of providing the support that property managers want, but too often do not due to a lack of ongoing quality management procedures.
Safety guard businesses are unlike any seller that a home supervisor usually hires. If you hire a painter, you can see whether they are doing their tasks by taking a look at the walls. But when you hire a security guard company, how often can you determine whether the guard company is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your guards. In most instances they probably are, but it’s important to implement a system of verification and quality management to ensure that problems associated with the lack of doing these tasks do not start to happen.
In this article we will talk five (5) easy actions to improving your safety guard service and attaining what you imagine as your perfect keyholding hertfordshire.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they could start working as security guards. If your state is among those states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the type of training that’s being provided by your security provider and inquire does it look decent.
Additionally, is the security guard company performing history and drug screenings on all your guards BEFORE they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another superb way to display whether the guard is a good fit for your property is to conduct a short”interview” to get a feel for the guard and to explain your expectations. This initial dialogue will tell you a good deal on what to expect from this guard and it gives you an opportunity to request a different guard if you feel that it is necessary.
Assess Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces every guard to the company itself, in several circumstances the shield’s orientation to his assigned property is not as complete. We predict the orientation for the assigned property”Site Specific Training”. Learn What your website specific training looks like:
• Can it happen at your premises?
• Who does the training?
• How long is each new officer educated?
• How long does the security company double lender?
Determine the response to every one of these questions and make sure that they match what you believe is sufficient. You should even think about sitting in on your safety guard business’s orientation and your website special training to get an understanding of what goes into preparing a guard to operate at your premises.
Review Your Guard’s Supervision
Protect supervision is among the main factors of good security guard support. When security businesses provide poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the guard to learn and better understand their responsibilities. When the guards aren’t being supervised, they start to feel that their job is not significant and they start to see themselves as not as a region of the security team. When guards do not feel as part of your team it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract does not require onsite oversight, how does your security guard company remotely oversee its defenses? Outside the Standard security company field supervisor spot checks, the 2 methods of remote oversight that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to make rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they are on your premises. These tracking systems allow the security guard company to monitor the time and log the action of these guards while they are making rounds to several areas on your premises. Many Officer Tour Tracking Systems can generate reports that enable the safety guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of those reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in frequently with the safety guard provider provides a way of earning sure that each guard is safe and alert. By having guards check-in frequently together with the safety guard company, at least every 30 minutes, guards believe that their safety is important and that being awake and alert is also an significant part their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out exactly what is happening with your safety while you aren’t there. Through these inspections, make sure that you ask your safety guards questions about their responsibilities and duties to ensure that they understand their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a certified security adviser as part of your ongoing security program. Bear in mind, when selecting a security adviser be sure that the adviser is not really a security guard company. If so, your audit is guaranteed to develop problems with your current security guard company.